Trusted by
...and many more!
47 Cannon Street, Arca Building, Birmingham, B2 5EF, United Kingdom
#getsaasy
© 2026 The SaaSy People Ltd. - All Rights Reserved - Registered in England and Wales: 12341379 - VAT Registration Number: 360 1161 44 - ICO: ZB066023
Book your free 30-minute Discovery Call.
A no-pressure chat with one of our SaaSy Experts. We'll get to know your business, the support challenges you're facing, and what good looks like for your customers.
You'll leave the call with a clear view of how we'd run your support, how we differ from other providers, and a tailored quote within 48 hours. No hard sell, no obligation.
- 30 minutes, no obligation
- Tailored quote within 48 hours
- Talk to a real CS expert, not a salesperson
Award-winning Outsourced Customer Support, fully managed, 24/7.
Live in one week, across every channel your customers use, with a team they'll think you hired.
We handle everything from customer enquiries and technical troubleshooting to sales support and back-office tasks with unshakeable consistency, delighting your customers across every channel.
Find a date & time that works for you!
We respond to live chats in less than 1 minute!
We're here to make your customer experience a differentiator.
Get started in just days
Our award-winning onboarding team ensures you're up and running quickly.
Scale quickly & easily
Scale up as you need. We grow with your business, ensuring we're always at the right capacity.
Every channel covered
We can communicate with your customers across all of your existing channels including social media.
Drive revenue growth
CX is the new battlefield of business. Get it right and see your revenues grow alongside customer loyalty.
Award winners
We're proud to have won a number of awards in recognition of our growth & service quality.
A team who care
We’re obsessed with the customer experience we provide, and that starts with the people we hire.
By partnering with The SaaSy People you can easily build a long term solution that’s both scalable and flexible – without having to hire new in-house team members!
Customer retention is 5x cheaper than customer acquisition.
We respond to live chats in less than 1 minute!
Find a date & time that works for you!
96% average CSAT
Get started in just 7 days
24/7/365 coverage
100% UK based direct hires
Award-winning Outsourced Customer Support, fully managed, 24/7.
Live in one week, across every channel your customers use, with a team they'll think you hired.
We handle everything from customer enquiries and technical troubleshooting to sales support and back-office tasks with unshakeable consistency, delighting your customers across every channel.
Book your free 30-minute Discovery Call.
A no-pressure chat with one of our SaaSy Experts. We'll get to know your business, the support challenges you're facing, and what good looks like for your customers.
You'll leave the call with a clear view of how we'd run your support, how we differ from other providers, and a tailored quote within 48 hours. No hard sell, no obligation.
- 30 minutes, no obligation
- Tailored quote within 48 hours
- Talk to a real CS expert, not a salesperson
In-house, offshore, or SaaSy?
Building a support team in-house gives you brand voice and quality, but it costs you. You're looking at eight to twelve weeks to recruit and train, ongoing management overhead, and office-hours cover unless you hire across multiple time zones. It works, but it's slow, expensive and hard to scale up or down.
A typical offshore BPO solves the speed and cost problem, but usually at the expense of the things that matter most. Brand voice gets diluted, English fluency varies, quality assurance is patchy, and your customers can tell. You save money on paper and lose it in churn, refunds and bad reviews.
The SaaSy People sit deliberately in between. You get a dedicated team live in one week, fully managed by our UK-led operation, with native-level English, weekly QA reviews and a brand voice that genuinely feels like part of your business. 24/7 cover comes as standard, and we flex capacity with you as your business changes. No management overhead on your side, no quality compromise on ours.
FAQ's
How quickly can we go live?
Most clients launch within seven days of contract signature. Complex setups with bespoke integrations or larger teams can take two to three weeks. We'll give you a firm date in your discovery call.
What does it cost?
Pricing is fully transparent and tailored to your volume, channels and cover hours. We charge a one-off onboarding fee that covers discovery, playbook build, agent training and QA sign-off, then a monthly fee per agent or per ticket, depending on the model that suits you. We'll send a full quote within 48 hours of your enquiry, with no hidden extras.
What contract terms do you offer?
We work on standard service agreements that give both sides the certainty needed to invest in quality. Terms are tailored to your team size and ramp-up, with clear notice periods so you can flex capacity as your business changes. Your account manager will walk you through the options in your discovery call.
Are your agents UK-based?
Yes. We are headquartered in Birmingham with a hybrid model that combines office-based management and quality with a UK-wide distributed agent base for 24/7 cover. All agents are native or fluent English speakers, vetted to UK standards.
What helpdesks do you support?
We work in your helpdesk, not ours. Zendesk, Intercom, Gorgias, Freshdesk, HubSpot Service Hub, Help Scout, Front, Kustomer and others. If your tool isn't listed, we almost certainly support it.
What channels can you cover?
Email, live chat, voice, SMS, WhatsApp, social media DMs and public replies, app store reviews, and back office tasks like refunds and data entry.
Will my customers know they're talking to an outsourced team?
No. Our agents reply as part of your team, in your tone of voice, from your systems. We are an extension of your business, not a third party.
How do you measure quality?
Every client gets a weekly performance report covering CSAT, response time, resolution rate and QA scores. Our internal & proprietary QA platform reviews 100% of conversations every week against your custom rubric.
How do you protect our customer data?
We're ICO registered, GDPR compliant and ISO27001:2022 Certified. Every agent signs an NDA and works in a controlled, logged environment.